Returns & Exchanges
At endota spa, we want you to be completely satisfied with your purchase. If you change your mind or receive a faulty product, we offer a flexible return process within 30 days of purchase to ensure your wellness journey remains effortless.
Check Eligibility
Ensure your items are unused, in their original packaging, and were purchased directly from our online store or an endota spa location within the last 30 days.
Contact Support
Email our Guest Services team with your order number and reason for return to receive a Return Authorization number and a pre-paid shipping label if applicable.
Pack and Post
Securely package your products to prevent damage during transit and drop your parcel off at any Australia Post location using the provided return documentation.
Receive Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing